When you are working in your Business IT systems or owns a business you never want o to listen to “It’s not working “We Understand this, our widely experienced Tech Support Team always approaches with an “I can do attitude to deliver solutions. While resolving the issues we will also laisse with hardware/ software manufacturer’s to solve the problem, so that your business will not get affected.

You can contact support by calling 0433 049 206 Monday to Friday 9am to 5.30pm or use our fault reporting form.

Please note: this is for extreme emergencies regarding loss of service, not sales. When you call this number you will be asked for your Telelink Solutions telephone number and/or account number by a helpdesk agent. The out-of-hours support service is only available to live customers.

Process: The helpdesk will call our internal test number to check all inbound and outbound systems. If there are no problems detected you will be advised to restart your equipment and verify your internet connection. If you are still experiencing a problem and require immediate assistance which can not wait until normal business hours, a call will be placed to our on-call support engineers.

We will already be alerted of any serious problems on our core systems due to our automated 24/7 monitoring and will post information about the problem on our Service Status page and Telelink Twitter Service Status feed, so please check these first.